Terms & Conditions

Please Note: By placing an order on Lalamanzi web site, it is deemed that you agree to adhere to all these conditions of supply & delivery

Lalamanzi contracts are made and orders accepted only upon and subject to these terms and conditions of business. ALL OTHER TERMS ARE HEREBY EXCLUDED UNLESS EXPRESSLY ACCEPTED IN WRITING BY LALAMANZI. For (private) Retail consumers these terms and conditions do not affect you statutory rights in any way.

Opening Hours & times of customer support

Monday - Friday

9.00 - 5.00pm

Tel:

+44 (0) 161 8211081

+44 (0) 1706 498081

E-Mail:

sales@lalamanzi.co.uk

 

Privacy policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the OFT (Office of Fair Trading) Distance Selling & e-Commerce Regulations.


We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.  We will not e-mail you in the future unless you have given us your consent.  We will give you the chance to refuse any marketing email from us or from another trader in the future.


The type of information we will collect about you includes: ·

·         your name

·         address

·         phone number

·         email address

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the SafeBuy Web Code of Practice.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at food.sales@lalamanzi.co.uk

Security policy

We have an effective security policy that we review regularly.

Retail orders

We accept payment by BACS Credit (direct Bank Transfer).

Payments by BACS Credit (Direct Bank Transfer) are subject to the following conditions:

Your order will be dispatched on confirmed receipt of cleared funds

Prices

Orders are subject to acceptance by Lalamanzi, the availability of goods and will be invoiced at prices ruling at the time of acceptance. Orders for forward delivery are subject to any changes due to fluctuation in exchange rates and changes of rates of duty, freight charges or insurance premiums.

Delivery

Our delivery policy an be found here

Complaints

Lalamanzi makes very effort to ensure that you are kept informed at all times, to allow you, the Consumer, to make informed choices and to provide you with high quality products.  If you find that you are not satisfied with any product or service please feel free to contact Jan Rutters at sales@lalamanzi.co.uk or telephone +44 (0)161 8211081 and you will receive a written response within 5 working days. We will endeavour to resolve any complaint within a further 14 working days.

Faulty Goods

If the goods turn out to be faulty or different from those the consumer ordered, we will offer the consumer a full refund. This will be done within 30 days of agreeing to give the refund at the latest.

Mistakes in bills, receipts or payments

Any mistakes in bills, receipts or payments will be rectified as soon as possible, and at the latest within 30 days of agreeing to do so.

Guarantee

All goods offered by Lalamanzi are guaranteed to meet statutory requirements. However, Lalamanzi cannot accept responsibility where goods supplied are subject to further processing or re-packaging by the customer.

Governing Law & Jurisdiction

In relation to any disputes this contract shall be governed by and construed and interpreted in accordance with the law of England and all parties submit to the exclusive jurisdiction of the English courts.

© 2012 Lalamanzi